Terms of service

Delivery Terms

To order the product, you must provide an email and shipping address. We will only contact you about the product you purchased, and we'll never share your address or email with third parties. Your payment will be processed by Stripe.

Payment methods

You will see an up to date list of payment methods on the payment page.

Shipping

The goods will be sent in an Priority or Economy letter. Priority takes 3-4 business days, Economy can take up to 15 business days. Different shipping options might not be available for all regions. Sometimes letters are delayed due to various reasons like holidays, strikes and outages. Therefore we can't guarantee the deliveries will arrive on time. We will usually ship your order on the next business day, and always within 3 business days. For example, if you order on Friday, we will ship it latest next Wednesday. You will receive a shipping notification via email. If you don't receive a notification, please contact us and we'll make sure the order was received and correct information was entered. If there is unexpected shortage of the product, we will contact you and offer a refund.

Return policy

The Finnish Consumer protection laws guarantee a 14-day period of returns for products bought from a web store. If you are not happy with your purchase, we will give you a full refund for the returned package, and you will only pay for the return cost.

Damaged or lost packages

If your product is damaged or lost on the way, please contact us at hello@cluehound.com so we can help you and send you a new one. In the case of damaged package, please send us a photo of the damage.

Questions?

We are happy to help you! Please contact us at hello@cluehound.com for any questions concerning your order.